Shipping, Returns & Refunds

Shipping, Returns & Warranty Policy

1. Shipping

  • Orders are processed within 1–4 business days. You will receive an email once your order is dispatched and we will include tracking details. 
  • We may ship from Australia, or the UK.
  • FREE SHIPPING ORDER VALUE $99 and above: Shipping is calculated based on your final cart value. If you order items under $99.00 we have a flat $12.00 rate to cover mounts, adapters or merch. Your purchase price and include GST and any import duties.
  • Our listings include products that are may be in-stock, or ordered from the OEM upon order (backorder), if you have any queries about this please contact us to confirm stock availability. Some items are custom built and not available within standard timeframes. We can order most custom optics from the OEM and have these delivered to us within 2-3 weeks. We want to get your product to you as quickly as possible, we will communicate any delays to you clearly and ask for your patience as we're dealing with hand-built precision optics, not mass-produced retail product. 
  • Delivery times depend on your location and the carrier; estimated times are provided at checkout. We provide no gaurentee whatsoever on delivery timelines or transit times once in the couriers responsibility, that we cannot control. 
  • We are not responsible for delays, lost or damaged items caused by the carrier. We pack products to withstand typical freight movement, in the rare event your exterior box or packaging has minor exterior damage this does not always mean the device or contents is damaged or defective. 

2. Returns & Refunds

  • We comply with the Australian Consumer Law. You have the right to a repair, replacement, or refund for major faults.
  • Returns for change of mind are accepted only if the product is unused, in original packaging including all parts, and returned within 14 days of delivery. Return shipping costs are your responsibility unless the item is faulty or we made an error. 
  • To return an item, contact us via the webform with your order details.
  • Refunds are processed within 7 business days of receiving the returned item and only via the original payment method.

3. Warranty

  • Once a Shield Customer - Always a Shield Customer. If you have a problem or issue with your optic, reach out to us first and we will help you. Products come with a full manufacturer’s warranty, where applicable under Australian Law, and this does not exclude or limit your rights under the Australian Consumer Guarantees. 
  • Warranty claims can be  made directly with us or the manufacturer Shield Sights UK, with proof of purchase. 
  • Our warranty does not cover damage caused by misuse, negligence, or normal wear and tear such as scratches, dents or minor imperfections. 
  • These warranty rights are in addition to your rights under the Australian Consumer Law, which cannot be excluded.

4. Contact

You can contact us via our webform.